Return Policy

Our Commitment to You

We are committed to delivering high-quality products, exceptional service, and seamless convenience—all at competitive prices. Our goal is to be a brand you can rely on. If you’re not completely satisfied with your purchase, we’re here to help with returns, exchanges, or repairs. For any assistance, please feel free to contact our customer service team at [email protected].

Returns Policy

Eligibility for Returns
- Products may be returned for any reason within 30 days of receipt, as long as they are free from man-made damage.

- Return shipping fees are to be borne by the customer.

- Unfortunately, refunds or exchanges cannot be processed beyond 30 days from the date of receipt.

Steps for Returning Items
- Please reach out to us at [email protected] to obtain the return address before returning the product.

- Please make sure the item is returned to the correct address, as we are unable to process refunds in the following situations:

   - Products returned to an invalid address.

   - Items returned via cash-on-delivery method.

Refund Process

Inspection and Approval
- Upon receiving your returned item, we will inspect it and send you an email to confirm its receipt and notify you of the approval or denial of your refund.

- Upon approval, your refund will be processed and returned to the original payment method within 7 business days.

Important Notes
- Shipping expenses are non-refundable and will be subtracted from the refund amount.

- Once we receive the returned item for an exchange, we will send your replacement. Delivery times may differ based on your location.

Trackable Shipping Recommended
- For items worth more than $75, we advise using a trackable shipping service or opting for shipping insurance. We are unable to process refunds for items that are not delivered to us.

Items Not Eligible for Refunds
- Sale items cannot be refunded.

- Returns submitted without prior notice or delivered to an incorrect address.

Exchanges
- Exchanges are only available for items that are defective or damaged. To request an exchange, please contact us at [email protected] and our team will be glad to assist you.

Late or Missing Refunds
- If you haven’t received your refund:

   - Kindly check your bank account again.

   - Contact your credit card provider, as processing times can vary.

   - Processing times vary—please check with your credit card provider for more details.

If you’ve completed these steps and your refund has not yet been received, please email us at [email protected].

We are committed to your satisfaction. Please reach out to us if you require any assistance.